Shipping
  • All orders, except for personalized items, placed before 12PM on a weekday (Monday to Friday) are usually shipped on the day of the purchase. Weekends (Saturday and Sunday) and national holidays are not included in shipping dates.

Shipping Cost
Return & Refund Policy

Please check your order as soon as you receive it to make sure there aren't any damages or if you have received the correct items. 

You have ​7​ calendar days to return a products you've purchased on pixieisle.com from the date you received it.


To be eligible for a return;​​

  • Your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Products must be bought directly from pixie isle.com.

  • You will be responsible for return and exchange shipping charges.

  • ​Original shipping charges will not be refunded. If your refund is approved, the original shipping charges will be deducted.

  • In case of defected/damaged item, we will be in charge of the shipping cost.

  • Please note that due to the nature of transporting involved in imported goods, inevitable damages to the packages will not be considered defected/damaged as long as the content is in good condition.

 

We have the right to decline your return or exchange in some situations, such as:

  • Item that has passed 8 days from the date you received it.

  • Item that was not bought directly from Pixieisle.com.

  • ​Opened item.

  • ​Used item.

  • Item that has been damaged after the purchase.

  • Made-to-order/reserved item.

  • Item with missing labels.

  • Item without receipts.

  • Item that has been lost or damaged to the point where it isn't usable.

  • Item noted "non-returnable/non-refundable" on its product page.

  • Item lower than 1000 yen or item that was purchased with coupons.

  • Sale item.

  • ​Item that was ordered by mistake can only be exchange if in good condition and not returned. You will be responsible for shipping charges.

​* Please not that in the event above item is returned to us, it will be returned to you via Chakubarai (COD)